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+60 3 5191 9144

Thank you for visiting Dilas Home today.

If you're still uncertain about purchasing from us, allow us to introduce how we operate at Dilas Home.

PRODUCT

We believe that quality product is our best brand ambassador.

For every good purchased, our team will do a quality check on the product before we ship it out. However, if you happened to receive a damaged, defective or incorrect item in your order, kindly inform us in 14 days upon receipt and we will take action almost instantly. Keep calm, all costs of resending or returning for problem orders are borne by us.

SHIPPING & DELIVERY

$4.99 flat fee per order to Singapore
Free shipping for order over $70

Ready stock - Ship out within 2 working days
Pre-order - Ship out within 4-6 weeks

Courier delivery is expected to arrive within the next 2 to 4 days after we ship out your order from Malaysia. All items on the website are in stock unless specifically noted as pre-order.

PACKAGING

Every day, we strive to pack your orders securely while minimising parcel size to reduce shipping costs. Our products come in standard packaging to keep prices and shipping fees low. For gift purchases, we recommend receiving your order first and then repackaging it as a gift. Alternatively, you can choose from our gift ready collection.

RETURN

You see it, you like it, you want it, you get it, but… you change your mind? You can return it.

You can return any item purchased, which are in original condition, unused and have not been altered, within 30 days upon receipt. Items must be returned in their original packaging too. We charge $9 for change of mind return per order, so total refund = item price paid - discount applied - $9. We will assign a courier to collect the item/s from you and process your refund within 8 hours upon receipt of your returned item/s.
Problem orders such as damaged, defective or incorrect items in your order, all costs of resending and returning are borne by us.

15-DAY PRICE PROTECTION

Introducing our 15-day Price Difference Refund! If you purchase from us and within 15 days, we drop the price or have a sale, you can claim a refund in the form of store credit. Shop with confidence at Dilas Home knowing you'll always get the best deal.

SERVICE

If you are dissatisfied, it must be because we haven't done well enough.

We always adhere to one principle: What kind of service would I want as a customer?

Therefore, we have successfully launched a series of popular after-sales service measures, such as 30-day no-reason return, 8-hour quick refund commitment, 15-day price difference compensation for promotions, and more.

PAYMENT

All prices are in SGD.

We use Stripe as our payment provider. During check out, you can directly make payment securely via Visa, Mastercard, American Express or Apple Pay.

When you make a purchase, your payment information (including credit card numbers) provided is encrypted, routed and processed only through Stripe. We do not have access to or store your payment information. Learn more

applepay

SHIPPING

How much is the shipping fee?

$4.99 flat fee per order to Singapore
Free shipping for order over $70

Do you offer free shipping?

Shipping is free for order over $70.

Do you ship to other country besides Singapore?

www.dilashome.com - Singapore
www.dilashome.my - Malaysia

Customers from other country can email us directly, let us check if we are able to ship to your country.

Why do you ship from Malaysia?

So that we can keep our cost low and maintain our low price for you.

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