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dolphin@dilashome.com

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Mon - Fri, 10am - 6pm


Thank you for visiting Dilas Home today.

If you are still in doubt to purchase from us, let us introduce to you how we work at Dilas Home.

product

We believe that quality product is our best brand ambassador.

For every good purchased, our team will do a quality check on the product before we ship it out. However, if you happened to receive a damaged, defective or incorrect item in your order, kindly inform us in 7 days upon receipt and we will take action almost instantly. Keep calm, all costs of resending or returning for problem orders are borne by us.

shipping & delivery

All shipping fee are charged based on their weight, volumetric weight or actual weight, whichever higher. Simply add to cart to check shipping fee.

We will ship out your parcel within 1 - 2 working days (exc. Sat, Sun and public holidays) upon receipt of your orders under normal operation standard. Courier delivery is estimated to further take another 3 - 5 working days. Any delay due to unforeseen circumstances will be notified via email.

packaging

Everyday we work hard to pack your order in the most protected way while minimise the size of the parcel (lower shipping cost). All products come with standard packaging. We do not spend too much efforts in packaging if it means to increase your buying price and shipping fee. For gift buyer, we highly recommend you to receive your order first and then repack it again as a gift. Alternately, you may select from our gift ready collection.

return

You can return any item purchased at full price (including full priced items purchased with a discount code), that are unused and have not been altered, within 7 days of the purchase date. Items must be returned in their original packaging. Please note the customer is responsible for the cost of return shipping (return to our Malaysia operation address) and we cannot accept liability for an item until it has been received by us, so please keep a record of your tracking number for proof of delivery. Refund only in terms of store credit and on total product price paid only.

service

Any dissatisfaction from you is because of us, for not being good enough.

We are new in merchandising, we can be lack in experience and skill, but we possess 100% sincerity, responsibility and commitment to you as a merchant. We always remind ourselves this question, if we were customers, how would we want to be treated?

Tell to us more about your satisfaction and dissatisfaction. Good feedback keeps us motivated while bad feedback keeps us improved.

payment

All prices are in SGD.

We use PayPal as our payment provider. During check out, you will be directed to PayPal payment gateway, where you can choose to log in your PayPal account to pay, or directly make payment via Visa, Mastercard, American Express or Discover.

paypal     visa     mastercard     amex     amex    

How much is the shipping fee?

Shipping fee is automatically calculated in your shopping cart. In case the shipping fee disappears, try to refresh the page and check again.

Generally, shipping fee to Singapore is:
1 – 10kg = $5.30 first 0.5kg, $1.5 subsequent 0.5kg
10 – 20kg = $3.5 per kg

Why the shipping fee is more expensive when I buy more?

Our shipping fee is charged based on total product weight, volumetric weight or actual weight, whichever higher. To keep our price low, we do not markup portion of shipping fee into our product pricing.

Do you ship to other country besides Singapore?

www.dilashome.com - Singapore (ship from our China warehouse)
www.lazada.com.my/shop/dilas-home - Malaysia (ship from our Malaysia warehouse)

Customers from other country can email us directly, let us check if we are able to ship to your country.

Why do you ship from China?

So that we can keep our cost low and maintain our low price for you.

When will I receive my order?

We will ship out your order within 1 - 2 working days, and courier delivery is estimated to further take another 3 - 5 working days. Any delay due to unforeseen circumstances will be notified via email.

Can you provide an exact delivery date?

No, we can only give you an estimated delivery time based on historical information provided by our courier partners.

When will I receive the tracking number?

When your order is shipped out from our warehouse, you’ll receive an email with tracking details.

Do I need to sign upon delivery for standard shipping delivery?

A signature is required upon arrival so to make sure it is delivered.

The tracking status is “delivered”, but I have not received, what should I do?

First, check with your concierge or reception in case the parcel has been delivered to them. Still no luck? Email us with your tracking number and order number and we’ll sort it out.

Why are your prices so low?

We cut out the middlemen and ship directly to you from our warehouse in China. This means you get to enjoy the best quality at the best price.

I can’t add to cart the quantity I want to buy. What can I do?

Probably because the quantity you try to add to cart is more than what we have in our warehouse. Please email us to let us know, we will inform you the next restocking date.

How often will you restock an sold out item?

We try to restock as often as we can to avoid disappointment, usually 3 – 7 days. Please email us so we can notify you immediately once it is restocked.

However, some items are discontinued and will not be restocked anymore after sold out.

Can I amend/ cancel my order after the order is placed?

If you have just made an order, please send us an email as soon as possible and we’ll try to modify your order. We could not modify any order which has been shipped out from our warehouse.

What do I do if I receive an item that is defective or not what I ordered?

We try our best to ensure our products are of a high quality, and that the correct items are in the box before they leave the warehouse.

However, if you happen to receive a damaged, defective or incorrect item in your order, please send us an email. Include the following information and we will let you know what happens next:

1. Your order number
2. What’s wrong? Let us know what the problem is
3. Pictures of the item(s)

Where is your location in Singapore? Can I self collect?

We are based in Malaysia and China currently. To cut our operating cost and maintain our low price, we store and ship directly to Singapore from our warehouse in China.

Therefore, self-collection in Singapore is not possible for the time being.

Enquiry

We will get back to you within 24 hours.

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